COURTSIDE CARE / 01
Contact Us
Whether you are choosing court essentials or checking an order, our support team is your point of contact.
Last updated: October 24, 2026
A direct line to the club
Our service hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8). Messages received outside this window are handled during service hours.
Help us find your order
Include your order number, checkout email address and a short explanation of what you need. For an incorrect, incomplete, damaged or defective delivery, photographs of the item and packaging can help us understand the issue.
For product questions, tell us the product name and the color, size or pack option you are considering. Please do not email card numbers, security codes, passwords or other payment credentials.
Shipping, tracking & missing parcels
Check the tracking details in your dispatch email. If tracking is unavailable, stops updating or shows a delivery you have not received, email us with the order number. We will review the circumstances with the relevant carrier or fulfillment provider; a delivered scan does not automatically close your inquiry.
Changes, cancellations & returns
Contact us promptly to request an address change or cancellation. We will try to help before fulfillment starts, but changes may not be possible once preparation begins. A successful cancellation before fulfillment has no cancellation fee; the refund is issued to the original payment method within 5–10 business days.
For a return, contact support within 30 calendar days after delivery. We provide the approved destination and instructions after reviewing your request. Once shipped, an order follows the return process rather than a guaranteed cancellation.
Please contact us before mailing a return.
The registered business address below identifies our company. It is not an automatic return destination.