COURTSIDE CARE / 04
Return & Refund Policy
Return steps, shipping responsibilities, exchanges and refund timing—set out before you need them.
Last updated: October 24, 2026
The return window
Request an eligible return within 30 calendar days after delivery. For a preference-based return, the item must be unused and in original condition, with its packaging and included parts or accessories. Provide an order number or other purchase proof. These conditions do not remove remedies for faulty, incorrect or misdescribed goods.
Any restriction for customized or specifically non-returnable goods must be disclosed before purchase. A reduced price alone does not make an item ineligible.
Start with support
- Email service@mervultg.com with your order number, item and reason for return. Add photos or a video where useful for a product problem.
- Wait for review and the approved return destination and instructions. Ask about location and likely return cost before purchase if important to your decision.
- Pack securely and follow the instructions. Keep postage and tracking evidence, and contact us if the return shipment encounters a problem.
A company address is not a return label.
Do not send goods to our registered business address unless support has specifically instructed you to do so.
Who pays which costs?
| Situation | Costs and resolution |
|---|---|
| Preference-based return | You pay return shipping. Original outbound shipping is not refunded unless required by applicable law. No restocking fee applies. |
| Damaged, defective, incorrect, incomplete or materially misdescribed goods | We provide an appropriate refund, replacement or return solution without additional cost, including necessary return shipping. For an approved full-order refund caused by our error, relevant original shipping charges are refunded too. |
Inspection & refund timing
Returned goods are checked against the conditions relevant to your request. We communicate the outcome and explain any eligibility concern. An approved refund is issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, it is issued within 5–10 business days of approval.
Banks and payment providers may need additional time to post the credit. If it remains missing after both the processing and posting periods, email us with your order number. You are not required to accept store credit instead of an approved refund.
Exchanges, changes & cancellations
Contact support about an exchange; the available options depend on inventory. If a direct exchange is unavailable, we can explain a return and reorder.
Ask promptly to cancel or change an order. We try to help before fulfillment starts, but cannot guarantee a change once preparation begins. A successful pre-fulfillment cancellation has no cancellation fee; its refund is issued to the original payment method within 5–10 business days. If already dispatched, the order follows this return process.
Questions about a decision
Contact service@mervultg.com with your order and issue details if you believe a decision should be reviewed. This policy does not limit consumer rights that cannot lawfully be waived.