Payment & Security

Use the methods shown at checkout

The payment options enabled for your destination and transaction appear in Shopify checkout. Only those displayed are available for that order. A normal website purchase does not require payment outside the store checkout.

Review your total

Check the product price, currency, shipping, discounts and applicable taxes before confirming payment. Conversion costs or international transaction fees charged by your bank or payment provider follow that provider’s terms.

How payment details are handled

Shopify checkout and the payment services enabled for the transaction handle the payment process. Providers process credentials under their own privacy and service terms. Support does not need your complete card number, security code or account password.

Use a trusted device and check that the store domain is mervultg.com before entering payment information. Technical safeguards help reduce risks; no online system provides an absolute security guarantee.

Confirmation, declines & pending charges

Completed checkout normally sends an order confirmation to the email supplied. For a declined transaction, recheck the information and contact your bank or payment provider. If a charge appears without confirmation, ask support to check before trying again, to help avoid a duplicate payment.

An authorization may appear temporarily before settlement or release. Your payment provider controls those timings.

Order verification & suspicious messages

We may request proportionate information to check an order or investigate a potentially unauthorized transaction. Never send full payment credentials by email. If a payment request appears suspicious, verify it using service@mervultg.com or +86 15361064466.

Refunds to your original payment method

For an approved return, a refund is issued to the original payment method within 5–10 business days after receipt and inspection. Refunds approved without a return and successful pre-fulfillment cancellations are issued within 5–10 business days of approval or cancellation. Your provider may take longer to show the credit.

Eligible returns must be requested within 30 calendar days of delivery. Preference-based returns have unused/original-condition requirements and customer-paid return shipping; faulty or materially misdescribed goods receive an appropriate remedy without extra cost. No restocking fee applies.