Shipping Policy

From payment to dispatch

Typical preparation takes 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Carrier transit begins after dispatch. Any product-specific preparation period must be shown before you purchase. If an unexpected processing issue arises, we will explain the available options.

Delivery estimates & available destinations

For supported destinations, estimated transit is 7–12 business days after dispatch, unless a different destination-specific estimate was provided before purchase. Weather, customs, holidays or carrier interruptions can extend this period. Estimates are not guaranteed delivery dates.

Checkout displays the methods available for your address. If no method appears, contact us before ordering. Our registered address does not establish the parcel’s dispatch location or a local U.S. warehouse; ask support before purchase if shipping origin matters to you.

Shipping charges & import costs

Shipping is calculated at checkout by destination and selected service. Any promotional shipping offer follows its displayed conditions. Review the total before payment.

For cross-border shipments, checkout identifies charges collected by us. Unless expressly included, destination duties or carrier clearance fees may be payable separately by the recipient. Ask us about uncertain destination charges before purchase.

Tracking & split shipments

Available carrier details are emailed to your checkout address after dispatch. The first tracking scan can take time to appear. Check spam folders or contact us if the message is missing. If fulfillment uses multiple parcels, we provide available tracking for each.

Address corrections & cancellations

Request changes immediately with your order number. We try to help before fulfillment begins, but cannot guarantee changes once preparation starts. Successful pre-fulfillment cancellations have no cancellation fee; refunds are issued to the original payment method within 5–10 business days. Shipped orders use the return process.

If an address supplied by you causes a need to reship, we will explain actual additional shipping costs and obtain agreement first. You are not charged to fix a delivery error attributable to us.

If delivery does not go to plan

Contact service@mervultg.com when transit exceeds the expected range, tracking stalls, or a parcel appears missing. We investigate with the carrier or fulfillment provider. Confirmed loss or non-delivery is addressed with an appropriate refund, replacement or reshipment; dispatch alone does not end our responsibility.

If marked delivered, check the delivery area, household members and reception, then contact us if the parcel is still missing. A delivered scan does not automatically rule out a remedy. For damaged, defective, incorrect, incomplete or materially misdescribed goods, send relevant photos where possible. We provide an appropriate remedy without additional cost to you.