COURTSIDE CARE / 02
FAQ
Quick answers about orders, delivery, returns and choosing the right court-day accessories.
Last updated: October 24, 2026
Who operates mervultg™?
mervultg™ is owned and operated by Guangzhou Zhouxu Technology Co., Ltd. Our registered business and contact details appear at the bottom of this page.
How long does processing take?
Allow 1–3 business days after payment confirmation for typical order processing. This period is separate from transit time. Weekends and public holidays are excluded.
When should my order arrive?
Estimated transit time is 7–12 business days after dispatch for supported destinations, unless a different destination estimate was displayed before purchase. This is not a guaranteed arrival date; customs, holidays, weather and carrier disruption may affect delivery.
What will shipping cost?
The shipping amount is calculated at checkout using your destination and chosen service. Review it before payment. Available methods and destinations are also shown at checkout.
How will I receive tracking?
We send available tracking information to the email entered at checkout after dispatch. Check spam folders if necessary. If tracking is missing or inactive, send support your order number.
Can I change my address or cancel?
Contact us as soon as possible. We try to help before fulfillment begins; a change or cancellation cannot be guaranteed once preparation starts. A successful pre-fulfillment cancellation has no cancellation fee, and its refund is issued to the original payment method within 5–10 business days. Orders already shipped follow the return process.
What is the return window?
Request an eligible return within 30 calendar days after delivery. Preference-based returns must be unused and in original condition, with packaging and included parts. This does not restrict remedies for faulty or misdescribed goods.
Who pays return shipping?
You pay return shipping for a preference-based return. We charge no restocking fee. If goods arrive damaged, defective, wrong, incomplete or materially misdescribed, we arrange an appropriate remedy without extra cost to you, including necessary return shipping.
Where do I send a return?
Contact support first for approval and the correct destination. Do not mail a return to the company’s registered address without specific instructions.
When is a refund issued?
An approved return refund is issued to the original payment method within 5–10 business days after the goods are received and inspected. Where no return is required, an approved refund is issued within 5–10 business days of approval. Your payment provider may take longer to post the credit.
What if an item is wrong, damaged or missing?
Email support with your order number and relevant photos if possible. We review the issue and offer an appropriate replacement, refund or return solution at no additional cost. Report missing-parcel concerns even if tracking says delivered.
Which payment methods can I use?
Use the payment options actually displayed for your transaction in Shopify checkout. Prices, currency, shipping and applicable taxes are shown before you pay. We do not require off-site payment for a normal website order.
Are indoor and outdoor pickleballs the same?
Our indoor balls have 26 holes; our outdoor balls have 40 holes. Select the option that matches your playing environment and read the specific listing for color, pack quantity and dimensions.
How do I check a paddle cover’s fit?
Compare the listed usable dimensions with your own paddle. Head-only coverage and full-paddle coverage are different; do not assume every cover fits every paddle. Ask support about a particular product before ordering if needed.
Who can help with privacy or payment concerns?
Email service@mervultg.com or call +86 15361064466 during 8:00 AM – 10:00 PM, China Standard Time (UTC+8). For a privacy request, explain what you would like us to review. Never send full card details or passwords.